SNOW REMOVAL SERVICE

Mastercard, Visa and e-transfers.

Payments are simple. If you are paying by credit card we automatically charge your card. If you are paying by etransfer we will send you an invoice giving you 15 days to pay. We bill 5 different times during the season. The first payment is due when you sign up. The 4 remaining payments are due Dec 15th, Jan 15th, Feb 15th and Mar 15th. If you signup in the middle of the season you will be billed every 30 days from your signup date.

Yes, this is an optional service you can add to your snow clearing service. We deliver bags of salt to your property and spread it after your snow is cleared. You can also use the salt between snowfalls when you deem necessary. For example for snow events under 2.5cm and freezing rain events.

Just take you best guess and once we receive your submission we will confirm your selections. If we determine changes need to be made we will contact you before charging your credit card.

We start on Nov 15th and end on April 15th.

We started residential snow removal in Scarborough back in 2013. That is long enough to experience the ups and downs and we have seen it all, clearing snow is the easy part. If you have had snow removal services for a number of years you may know that finding reliable honest contractors that are accountable, can be difficult. Every winter brings its challenges when the snow flies. Equipment breaks down, heavy snowfalls in the middle of rush hour, snowfallsthat last 24 hours and heavy snowfalls that end only to be immediately followed by another heavy snowfall. These are the real challenges for any snow removal company. This is what separates the pros from the amateurs or the weekend warriors. We have a small team of vetted snow removal service providers we have determined to be reliable, honest and accountable. We manage our service providers before, during and after each snowfall. We track where they are in their routes, keep in touch with them when problems arise and offer support. When problems rise we have fall back providers that can step up and help with the work. We also act as a middle man for payment. We receive your payment upfront for each month and we pay the service providers as they perform services. If there is a short fall in the performance of your service we hold payment until we have investigated the issue and have spoken to our customer and the service provider. Because service providers are not directly employed by Snowmow our investigation is unbiased. We look at customer service from 2 angles, our customers angle and our service providers angle and come to the most reasonable solution for everyone involved. We also track feedback from our customers to ensure we are working with only the most reliable, honest and accountable snow removal service providers. This is our definition of a “pro”.

We aim to have your snow cleared within 12 hours after the end of a snowfall of 2.5cm or more. The timing of a snowfall plays a key factor in arrival time but more often than not, snowfalls occur in a manor that allows snow shovelling services to be completed over night and before sunrise. Working through the night is the optimal time for both customer and snow removal service provider. Snow does not fall based on time though, we wish it did but it doesn't. Early morning, long lasting and snow falls right after another all become a factor in the timing of service. We stick by our 12 hour service timing and when things get tough we do all we can to meet that timing. To us a guarantee is not to be taken lightly and to guarantee your snow will be cleared within the time frame, every single time, would not be realistic. In a perfect world we could guarantee the timing but instead we are upfront and dedicated to a 12 hour response time.

Ideally it would be best if no cars are in the driveway but we do not require you to remove them to provide service. The snow will be cleared around the cars using a shovel or snowblower. To avoid damge to cars we always remain 1 foot away from vehicles.

whatever it takes to get the job done. Our focus is on the service you receive, not the equipment the service provider is using. Service providers determine the equipment they use to perform service. Snow shovelling service has the advantage of no equipment breaking down, virtually no damage to your property and typically results in a cleaner more thorough job. Our expectation is that they be reliable, honest, accountable and communicate with us during snow events. That is what makes a pro a pro.

We monitor snow events as they are being report before they come into the area. Based on those reports and our experience, if 2.5cm or more is expected, we notify every service provider so they are ready to work. As the snow falls we are still monitoring to gauge accumulation. A few hours before the end of the snowfall is usually when we determine if service will be provided or not. In any case we always refer to the data from the closest weather station to your property.

We put a strong focus on customer service to ensure our customers receive the service they are paying for and that it is performed within the scope of work. For this reason we do not "pawn" off customers service issues to field workers. We are your point of contact and we contact service providers directly on the phone to work through any issues.

We would hate to see you go but we make it easy for you to cancel. All you need to do is send us an email, use our contact form or give us a call. We will provide service for the remainder of the current month (if you want it) and the payment already received for the current month is non-refundable and we do not prorate. After that, we simply stop charging you for service starting, its that easy.